The security maintenance does not cover content or image changes that might be required, any new section development or additional features. To make it easier for the client to budget and for us to schedule this work we offer update and changes packages.
How it Works
The client selects a package that suits the anticipated requirements based on how many updates and changes may be required over the coming months. (the more hours purchased in advance, the better the rate) – This buys the client a number of priority hours which are credited to the clients’s account. As the work is carried out based on the change requests submitted, the time spent will be logged against the hours purchased. Minor changes will normally be actioned within 24 business hours. Larger pieces of work will be scheduled according to the requirement and developer time available – in most cases would be completed within 48 – 72 business hours. Time is logged in 15 minute increments. When 65% – 75% of hours in credit are used the client will be notified. The client can request a statement at any time which will show the work carried out and the time taken.
More details and links to purchase these packs can be found by following this link